Help & FAQ
Are you having trouble with our site or your ON-LINE Purchase?
We apologize for any inconvenience and want to help in any way we can. If you are experiencing difficulty navigating our site or just have a question, simply give us a call toll free at 800.431.9161 or drop us a note at email@example.com.
If you are receiving an error "transaction not completed" at checkout, make sure your credit card information is input correctly and ALL fields are completed. Double check your CVV code with the furnished examples and check your credit card number to ensure it is entered with NO spaces in between Example...123412345612345. Ensure an email address is in the email address field and a phone number is in the phone number field.
If you wish, you can click on the "Printable Order Form" at the bottom of any page and mail or fax in your order. Our Fax is also toll free! 800/431-9162. Or just give us a call and we’ll help you place your order over the phone 800/431-9161. We don't mind, our goal is to make it easy for you to place your order so we can get your product out as soon as possible.
FAQ (Frequently asked Questions)
What size are your cards?
All our cards are a full 7" wide and 5" tall when folded. They are printed on a 12pt. C1S stock (a thicker card stock that is glossy on the outside and flat/writable on the inside). Our envelopes are A-7. Please feel free to order a sample so you can see the quality yourself and feel confident in your purchase. For a sample please click the "samples request" button on the right sidebar.
Why is my cart empty?
Sometimes security settings within your computer make it impossible for you to add items into your cart and therefore prohibits you from ordering from our site. We're happy to take your order by phone if you're uncertain how to change those settings.
What will be printed on the back of my cards?
• In the bottom left corner is our “Made in USA” logo and recycle bug as we feel it is important to market responsibly.
• In the bottom right corner (whether an order is placed through CardsCheaper.com or IndustryGreetings.com) the IndustryGreetings logo, the card number, copyright information and our phone number is included.
Why am I getting a shipping error?
We ship using UPS. When you enter your information, UPS checks the data against what they show is accurate in their system. If their site sees a problem it provides an error on our site. There may be multiple reasons for this. 1) You may be selecting a service (for example Next Day Air Saver) that isn't available to your location. 2) There is more than one city name or zip code appropriate for your location. If you ship with UPS often please use the address details they use for your location. 3) If you are shipping from outside the US, you may not select 'ground'. Please instead select 'standard' (available in Canada only) or either of the 'international' service options. If everything seems right and you continue to get an error please contact us. We’re happy to complete your order by phone.
I got an error page after checking out; what should I do?
If this happens please contact us immediately at 800/431-9161. Please do not hit the back button and resubmit. When you call we’ll be able to confirm if your original order went through.
Do I have to pay extra if I want to add my company name inside my cards?
No. Your company name (up to 2 lines, up to 40 characters and spaces, each line) is included with the "standard imprint" pricing. For further information see our "Imprinting" information page.
I want to use my own words for the imprint inside my cards. Is that possible? If so, what will that cost?
Yes, you may use a custom greeting (verse/imprint) rather than one of our standard greeting head/body combinations. A flat $30 set-up fee is charged for the customization along with the imprint pricing based on the quantity of cards ordered. With a customized card you will receive a proof for review and approval prior to your cards moving into production. This option is available when ordering on the website. First select the quantity of cards you'd like to order, then, under #2 click the second option ‘custom greeting’; place your text in the space provided. Not enough space? Give us a call and we’ll see if can make it work 800/431-9161.
Does it cost more to have my cards folded?
No. We understand some customers prefer their cards flat (scored for easy folding, but left open for easy signing) and others prefer them folded. We therefore offer our cards flat or folded for your convenience with no up-charge. If a selection isn’t chosen the cards will ship folded.
How can I tell how much my order is going to cost?
Once you have selected a card (the card is large in the top/center of the page with the numbers 1-5 below it) you can manipulate your card order – adding and removing various options – and watch your costs vary based on those selections. This occurs in the Price Summary box found at the top/right and bottom/center of that page. To determine shipping costs, add card(s) to your cart. When your order is ready to be placed, move to the ‘checkout page’. Prior to putting in any credit card information you may obtain a shipping quote using the various shipping service options available (ground, next day air service, etc.)
How do I order a quantity other than what you show in your pricing breakdown?
The price breaks show where the per-card pricing reduces. You may, however, order any card quantity you require. In #1, QUANTITY, there is a drop down. The last item in the drop down is “other”. Select this option, then type in the actual number you wish to order in the text box that opens below it. Pricing will then be calculated on the order you’ve selected.
What are my payment options?
You are welcome to use your PayPal account for payment if you have one. However we also accept Discover, MasterCard, Visa and American Express payments. You may pay with a company check; however we must hold your order until the check clears our bank account. We apologize for the inconvenience; a few bad apples ruined it for everyone.
Who is HOUSE OF CARDS?
WE are House of Cards. Your credit card statement (should you pay with a credit card) will show HOUSE OF CARDS for this purchase. https://cardscheaper.com/ is one of our web site addresses.
I can’t find a card for my industry; what should I do?
Sometimes we’ll have added something that might fit for your industry into a different category. Clicking on similar industries may help you find something suitable. In addition, we are always adding cards and industries to our line. Hearing from potential customers and what they’d like to see is a great way for us to expand our line. If you have a moment please email us at firstname.lastname@example.org and let us know what your industry is or what kind of card you are looking for.
If it is before October 1st and you are looking to order 500 or more cards, a custom card may be an option. Please call us at 800/431-9161 so we can discuss what might work for you, and how we can assist you with the most affordable solution available.
Can I have my imprint in orange?
If you are ordering in the Classic Tool, our standard (free) imprint colors are red, black, green and blue. You may choose another color but a full color logo charge must be selected with a charge of $30 flat plus $.20 per card. If you are ordering in the Designer Tool you may select any color using the color picker at no extra charge. Specific PMS colors will be processed and may vary from actual PMS color.
How long will my order take to get to me?
Time frame changes throughout the year and holiday season. A typical production time is 5-7 business days. Again, this varies and if you have specific needs a call for current production time is suggested. In addition, adding preprinted signatures or a logo will extend your production time (an additional 2-5 business days depending on when your order is placed). Your location in the country (or outside the US) and your selected shipping service will determine how long it takes to get from us (in San Bernardino, CA) to you. Please click on the UPS logo on the right side of our home page for a map detailing number of days for ground shipping to get to your location. If you prefer to upgrade your shipping we also offer 3-day select, 2-day and next day air services. For our international customers various options are also available.
I’m not in the US. Can you ship your cards to me?
Yes. When your order is added into the cart a shipping service may be selected. Canadian customers can choose “Standard” as the 'ground' option to Canada (broker fees will be added by UPS upon receipt). Canadian and other non-US customers can also chose “International Express” or "International Expedited". If you receive a shipping error please email us so we can assist in processing your order. PLEASE DO NOT SEND CREDIT CARD INFORMATION VIA E-MAIL . Our toll free phone number does not work outside the U.S. Our local number is 909/799-9599. Our fax number (if you choose to fax the printable order form) is 909/799-9550.
I’m getting an error after I put in my credit card information; what’s the problem?
Several things may cause this kind of error. If you’ve checked to ensure you didn’t mis-type any numbers review the following:
Your CVV (security) code is required. For all but American Express, this number is a 3 digit number found on the back of the card, to the very right. Amex has a 4 digit number on the front of the card, to the very right.
Please note that when cards are renewed the CVV code changes, ensure you have the current code.
Your name and address must match the name and address as they appear on your billing statement for that credit card. If your card bills to your home address, please place your home address in the billing address area.
Your card holder may be trying to be helpful. Chase is one of the companies we’ve found that may not allow a card to be processed for some internet purchases. You may want to try another card or contact your card company prior to placing the order if you’ve had troubles in the past.
If you think everything is correct you are welcome to contact us by phone 800/431-9161. We can try to run your card and if it continues to be a problem we should have more specific information as to what the problem is.
I’m looking for a thank you card; do you have any?
We have a number of Thank You cards and other non-holiday cards available. To access these cards you can go to the “SHOP BY CATEGORY” tab or type “Thank You” or “Birthday”, etc. into the search field.
Can I have my company name or logo on the front of the card?
Absolutely! Full color logos can be added to any card - inside or outside, top or bottom, front or back. Single color logos (which will print in the same color as your selected imprint color: red, green or black) may be added to the inside of any card. During the online order process, select 'Yes' for the card customization, below the greeting options are logo options and pricing. We will ask you for a description of where you'd like the logo placed. Please be as clear as you can. For example: front of card, centered on the van, or inside card, centered below the greeting body. If you have any questions, give us a call or drop us an email. If you're concerned you weren't clear or need to share more information you may call or reply to the email receipt you receive after placing your order and add further detail at that time.
Can I see a proof before I order?
We only send proofs for card orders placed with logos or custom greetings. During your order process there is an image to the right in the order screen to show the standard greeting head, body and your line(s) of personalized text for you to review before moving forward. After completing your order you will receive your confirmation receipt by email. We ask that you review that receipt carefully to ensure you've written everything as you wanted it and that no errors exist. If you see an error please call us immediately at 800-431-9161 and we will make any necessary corrections.
Again, if you are adding a logo or have customized a greeting you WILL receive a proof after you place your order. There is graphic work that is required and we must have an order in house before any work is completed on it. If when you receive your proof you are not happy we will make necessary adjustments and work to ensure you are happy. If for whatever reason we cannot accommodate your request we will either cancel your order (-$30 set up fee) or we can remove the logo and move your order forward as a standard order. If you are still concerned or have further questions please call us prior to placing your order so you are comfortable with the process.
I uploaded my logo but don't see it on my card.
Logo customization requires a proof to be forwarded to you for review. This will be sent after your order is received. You will not see what you uploaded during the order process. Be sure to provide an email address for us to forward this proof to. Also add our email address to your 'safe email addresses' so your proof isn't dropped into your junk mail folder. Logo proofs typically take 2-5 business days and may vary during the year.
Why don’t you have ‘order early’ special pricing?
Much of our pricing has remained the same for 6 years running. In addition, our regular pricing is better than most ‘order early’ specials offered by competitors. Because we discount our pricing up front (all pricing is low), we don’t penalize you for ordering when it’s convenient for you - even if that is in November or December. As a result it is not possible for us to reduce our pricing further for early orders. We do, however, price our cards based on volume. Volume pricing can be seen in #1 "Quantity" at the price break points available and applies to the same card with the same options/greetings only.
What are Deluxe Peel & Seal envelopes?
Peel & Seal envelopes are self-sealing envelopes that have a peel off backer (like a sticker) and they seal themselves without you having to lick them or you having to use a sponge, etc. Our self-seal envelopes are called Peel & Seals. There is an additional charge of $.20 per envelope for this upgrade but you will save far more than that in labor time and mess/headaches having to seal your envelopes the ‘old fashion way’.
Can I cancel my order?
If your order has already shipped we are not able to provide a refund however we are able to provide a refund in most all other cases. The amount of your refund will vary based on how long we’ve had your order in house (how much work has been completed), the circumstances surrounding your order and what customization is included. If your order includes customization (logo, custom greeting or pre-printed signatures) and work has been done on that customization(s) we are unable to refund the setup fee(s) charged for such service(s). As with any business, we must receive payment for work that has been completed. If you are uncertain about any aspect of ordering cards with House of Cards, please call us prior to placing your order so you may place your order with confidence.
Can you mail my cards for me?
Yes. This is a special service. Please call with details so we can provide pricing.
I want to include all my employees’ signatures on the inside of the card; can I do that?
Yes. In the Classic Tool signatures can be added under #2, "Customize Cards", during the online order process. In the Designer Tool signatures may be added using the signatures tab in the toolbar on the left. This is a great way to save time and money. Once we receive your order we will forward a signature sheet for your staff to sign. This will be returned to us (by emailing a digital copy or mailing the original). When your cards arrive there will be no time lost or labor wasted trying to get each staff member to sign each and every card before they get mailed. They will be all ready to insert into the envelopes and out to the post office quickly and easily. The charge is a flat $50 set up fee (regardless of order size). If you provive your signatures in color, we will print them in color. If you provide them grayscale we will print them in black. If you have any questions, give us a call or drop us an email.
What kind of files can you take – for my logo?
We can accept most any format but ask that you send the highest resolution image you have (vector files are ideal). The image should be close to 300 dpi at the size you wish to have it imprinted on your cards. If you wish to upload your logo during your order process please upload a high resolution .jpg. However you may email any of the following: .pdf / .jpg / .eps / .ai / .psd / .png / .tif If you have something different please call us at 800/431-9161 to see if we can use it.
I'm an artist interested in working with House of Cards. Are you looking for new artists?
Click here to see our "Artists Information" Page.
You didn’t address my question here; now what?
We’re very sorry; if you need assistance and this section hasn’t answered your questions please contact us at your convenience. We look forward to helping with any needs you have.
Phone: 800-431-9161 or 909-799-9599 (8:30am-4:30pm Pacific Standard Time)
Fax: 800-431-9162 or 909-799-9550