POLICIES AND PROCEDURES

RETURN POLICY:

We understand that you purchase greeting cards as a gift for clients, vendors and staff. We know too, that you select industry specific greeting cards to act as a marketing tool for your business.  At House of Cards we always want our cards to make a great impression for you and your organization. If you receive your card order and find a defect in the product or if we have made an error with your order or personalization we will replace it or refund your order without issue. Please contact us immediately and keep all packaging as your original product will need to be returned for replacement product to be shipped.

We suggest you open your card order upon receipt to ensure everything meets your satisfaction. Although you may return your order anytime during the same calendar year recognize that it benefits you to know as quickly as you can that your order is perfect and ready to send out when you are ready to tackle that project.

Please do understand that while we review orders for accuracy to the best of our ability, we may not recognize incorrect spelling of names, companies or locations. We don’t know if you’ve omitted something or used the wrong zip code. We therefore may miss mistakes you made during your ordering process.  We strongly suggest reviewing all pertinent information prior to submitting your order, again when you receive your order confirmation and also, during the proofing stage should your order be one that receives a proof.

CANCELLATION POLICY:

Please remember that we are moving your order forward as quickly as we can to ensure it leaves our facility within our production schedule. 

You are ordering custom product. No cards are pulled from a shelf. Regardless of an order’s need for a proof, each card is created to your specifications when you place your order and is printed inside our facility. Due to the nature of our business, the speed at which orders must be processed, the affect your cancellation has on other customers,  and the cost and labor it takes to manage a cancelled order, a cancellation at any time will result in a cancellation fee.

 If you feel you have made an error on your order it does not need to be cancelled. Please call and we will assist in correcting the order without a need to reorder or cancel the existing order. If you need to increase, decrease or alter your order in anyway please contact us as soon as you recognize this need. We will do our best to accommodate that request.

The cancellation fee is determined by the progress made to your order when the cancellation is requested, along with any fees charged, that are not refundable (for example American Express does not refund processing fees).

SAME DAY: Orders cancelled within the same day (where no proof/signature sheet has been generated) will be charged a flat $10 fee plus any credit card fees incurred, with all other order charges being refunded in full.

AFTER PROOFS/SIGNATURE SHEET: Orders that have received proofs or signature sheets will incur a minimum charge of $30. This fee helps offset the labor cost of creating your proof. See PROOFS/SIGNATURE SHEET procedure below as needed.

IN PRODUCTION: Orders cancelled after they reach production (after approval of proof, signatures have been received - or when no proof is required) will be assessed fees depending on how far through production the order has gone. 

OWNERSHIP & USE POLICY:

You are purchasing a set number of printed greeting cards only. You are not purchasing art or any rights to reproduce the card or other images. All card images are copyrighted and solely owned by House of Cards (a dba of ON-PRESS Printing Services Inc.). Although we appreciate your interest, use of our art (with or without your company branding) whether in print or digitally, including but not limited to, social media pages, personal websites, blogs, emails and newsletters, is strictly prohibited.

We reserve the right to cancel blank, small quantity orders without administrative approval due to copyright concerns. Any copyright infringement will be pursued to the fullest extent of the law. 

SUBMISSIONS & COPYRIGHT POLICY:

When you submit information, logos, images or other material product whether through our website, email, in person, by fax or mail you represent and warrant that you possess any necessary rights, ownership and authority with respect to your Submission and that your Submission does not and will not infringe upon, or in any way, violate any intellectual property or proprietary rights of another. You further warrant that any identifiable person in any photograph/image provided to House of Cards for placement on or in greeting cards has provided consent and/ or permission as to the use of said image.

We reserve the right to request evidence of authority or ownership, written consent or other information that we deem necessary and sufficient to protect our business and staff.

PRODUCTION:

Your order is created and produced specifically for you - it is not pulled (stock) from a shelf.  Even cards ordered blank inside are created as ordered. Items without pre-printed signatures, image alteration or a logo generally ship within roughly 5-7 business days. This time frame may vary - lengthening during the months of October through December. Altering the face of cards, adding logos and/or preprinted signatures typically adds 2-5 business days to your order production. We encourage you to call for a current production schedule if you have any concerns.

SHIPPING:

Except in very rare cases we ship all card orders via UPS with a multitude of service methods available to choose from.

United States customers may select ground, 3-day, 2-day or next day air service. Not all methods are available to all locations; very rural service areas may have a limited number of methods to select from. Pricing is available after you have made your order selections, before you add your credit card information into our site.

International customers may select from a variety of International services depending on location in the world. These are all air service options and include brokerage charges. Any applicable taxes and/or duties are not included and may be due upon delivery. In addition to International air services, Canadian customers may also select Standard which is the equivalent to ‘ground’ domestic service. The Standard shipping charges are usually quite a bit lower however broker fees are not included so keep this in mind when making your shipping method selection.

PROOFS:

Proofs are created for orders that include custom greetings, logos or other card alterations. Orders receiving proofs may not move forward into production until an approval is received. Depending on the time of year your order is placed, proofs will typically increase the production time of your order an additional 2-5 business days.

Proofs are not created for cards with only a standard greeting nor are proofs created for envelope imprints. All entered text should be reviewed carefully in the preview, cart, and again upon receipt of your order confirmation. This text will print as you have typed it.

PRIVACY POLICY:

The following notice discloses the information gathering and dissemination practices for this Web Site: .

1. Our commitment to your Privacy

Your privacy is important to us and this statement has been created in order to demonstrate our firm commitment to protecting your privacy. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

2. Personal Information

On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected on these pages is:-

  • Your Name
  • Your Address
  • Your Email Address
  • Your Phone Number

This information will never be given, sold, or distributed to any party whatsoever without your express written consent.

3. How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an email. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

4. Information Automatically Logged

We use your IP address to help diagnose problems with our server and to administer our web site. Your IP address is also used to gather broad demographic information, and for other described purposes, including time spent viewing specific pages, files downloaded and information areas visited. This information is solely gathered for the purpose of evaluating the need for further expansion of these topics and areas of the sites.

5. Cookies

Our Sites may use cookies to deliver content specific to your interests. We may also use cookies to save your password so you don't have to enter it each time you visit our site.

6. External Links

This site contains links to other sites. We are not responsible for the privacy practices or the content of such web sites.

7. Public Forums

This site may make the use of chat rooms, forums, message boards, and/or newsgroups available to its visitors. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

8. Contacting the website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact us by any of the methods listed on this page.

800.431.9161
M-F  8:30 - 4:30 P.S.T.
Contact Us

email request email request sample request sample request ajax loader close small loader